Each Notaro Care Home is visited at least once a year and thoroughly inspected to ensure each home is achieving the regulated outcomes under the essential standards of quality and safety. These standards are enforced by the Care Quality Commission (CQC).
The CQC is the statutory regulator for the health and social care sector in England, and is responsible for the registration, inspection and promotion of quality care for adults.
In addition to the annual assessment by the CQC, Notaro Care Homes are committed to making sure each home meets our own exacting standards. Notaro Care Homes employ a full time Quality Performance Manager to ensure that quality care is delivered to the highest standard at all times. A rigorous quality performance system is embedded throughout our group and is used to perform thorough monthly audits, bi-monthly quality performance inspections and annual surveys.
List of Essential Standards
Outcome 1: Respecting and involving people who use services
People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run.
Outcome 2: Consent to care and treatment
Before people are given any examination, care, treatment or support, they should be asked if they agree to it.
Outcome 4: Care and welfare of people who use services
People should get safe and appropriate care that meets their needs and supports their rights.
Outcome 5: Meeting nutritional needs
Food and drink should meet people’s individual dietary needs.
Outcome 6: Cooperating with other providers
People should get safe and coordinated care when they move between different services.
Outcome 7: Safeguarding people who use services from abuse
People should be protected from abuse and staff should respect their human rights.
Outcome 8: Cleanliness and infection control
People should be cared for in a clean environment and protected from the risk of infection.
Outcome 9: Management of medicines
People should be given the medicines they need when they need them, and in a safe way.
Outcome 10: Safety and suitability of premises
People should be cared for in safe and accessible surroundings that support their health and welfare.
Outcome 11: Safety, availability and suitability of equipment
People should be safe from harm from unsafe or unsuitable equipment.
Outcome 12: Requirements relating to workers
People should be cared for by staff who are properly qualified and able to do their job.
Outcome 13: Staffing
There should be enough members of staff to keep people safe and meet their health and welfare needs.
Outcome 14: Supporting workers
Staff should be properly trained and supervised, and have the chance to develop and improve their skills.
Outcome 16: Assessing and monitoring the quality of service provision
The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care.
Outcome 17: Complaints
People should have their complaints listened to and acted on properly.
Outcome 21: Records
People’s personal records, including medical records, should be accurate and kept safe and confidential.